FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

How do you control the quality of your products?

We are manufacturer with our own factory, so it is convenient for one-stop production and inspection. There are experienced engineers and professional QC team in our company. The quality is definitely reliable.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For spare parts, the lead time is about 7 days. For the copper rod machine line, the lead time is 60 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, T/T or L/C at sightl:
30% deposit in advance, 70% balance against the field installation.

What is the product warranty?

1 Year product warranty.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How long can I get started to producing finished goods?

Around 5 months. After 60 days manufacturing, there is another 60 days for workshop construction and equipment installation. When start the melting furnace to melt copper, it still needs nearly 30 days. Then the machine line can cast bright copper rod.

What kind of services do you have?

Presale service:

Free Technical Consult/ Parameter Details/ Field or video factory visit support/ Timely Human Online Service

After-sale service:

1 Year Warranty/ Available Engineers Oversea Training/ Field Installation/ Operating Instruction/ Discounted Spare Parts

And all of these has been covered in the quotation.

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